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BOOKING TERMS AND CONDITIONS


Mai Globe Travels asks its customers to accept the conditions below at the time of booking.


Due to the current Covid-19 pandemic situation, Mai Globe Travels has decided to implement more flexible payment and cancellation conditions, as listed below:

1/ Deposit Payment: No deposit required at the time of confirming your reservation. The balance of the trip will still be due and to be paid, one month before the date of arrival.

2/ If the trip is postponed because of the Covid-19 (travel prohibition, sickness), Mai Globe Travels commits to giving you a credit note on a future trip; the latter has to take place within 12 consecutive months from your initial dates of travel. This credit note will allow you to travel to Sri Lanka or Vietnam.
In a postponement case, no cancellation fees for the initial trip will be retained (except special conditions from suppliers).

3/ In case of a cancellation due to the Covid-19 (travel prohibition, sickness), the following conditions will apply:

- Cancelling 15 days or more before arrival – 20% of the deposit will not be reimbursed. Depending on hotels policies, other fees may be added to the amount withheld.

- Cancelling between 15 to 7 days before arrival – 70% of the amount will be retained

- No-show or last-minute cancellation (1-7 days before arrival) – 100% of the amount will be retained

Mai Globe Travels will be able to provide cancellation bills if needed for the insurance.

A/ Booking & payment

1. Hotel bookings:

Please note that all hotels are subject to availability at the time of booking. We will always make an effort to get the requested hotel but in case of non-availability, we will have to propose a similar hotel. Until the booking is confirmed (deposit payment received), none of your hotel bookings can be guaranteed.
Any subscription to book is considered final from the receipt of payment of the deposit and the subscription form duly completed by the customer.

2. Deposit payment:

A deposit payment of 50% of the total amount of the tour package must be received by Mai Globe Travels, in order to confirm the booking. You can choose to make an online payment with credit card (additional 3% of bank charges) or via bank transfer. Please note, in Sri Lanka many hotels confirm room reservations only after receiving an advanced payment or even full payment. While you make the payment, we can already reserve your rooms. However, these pre-reservations are only valid a limited time (subject to availability).

3. Balance payment:

The balance payment is due at least 3 weeks prior to your arrival. For groups or incentive trips, the balance payment is due as per special agreement at the time of booking.

4. Last minute confirmation

Any last minute subscription on bookings occurring less than 30 days before departure must be accompanied by the total payment of the service.

B/ Prices are subject to change

The tour price you agreed on at the time of booking will change only in case of:
  • Exchange rate fluctuations: Our rates can be affected by any change of exchange rate between Sri Lankan Rupee and Euro or USD. A fluctuation of more than 3 rupees on the exchange rate will provoke an update of our rates. We will then send you an updated invoice with the new amount for your consideration. This condition applies for all our tours and packages, quotations as well as bookings.
  • Variations of petrol prices
  • Tax increases: In case the Sri Lankan government decides to increase taxes without prior notice, the tour price is subject to change (even though the booking was confirmed).
  • Changes of entrance fees/ fees for activities

C/ Visa & passports

For Sri Lanka
Every individual traveler is required to possess a valid passport, which is valid for at least six months after the date of the arrival in the country. The ETA visa is issued for a period of 30 days (Please check all the updates on entry requirements on the official website Electronic Travel Authorization System of Sri Lanka Immigration and Emigration).
All travelers must obtain their own valid visa prior to arrival. It is every traveler’s responsibility to ensure, all requirements of immigration and other government authorities are met for the booked destination(s). Should you breach any government regulations, fines, penalties, payments or any other kind of expenditures will be your sole responsibility.

For the Maldives
No visa is required for a stay of less than 30 days. The visa is issued free of charge on arrival in Maldives; upon presentation of the passport, as well as your reservation documents.

D/ Itinerary changes & cancellation policy

1. Change of routes/itinerary

The Mai Globe Travels Agency may be obliged to modify a route and / or service in case of force majeure such as adverse weather conditions or political tensions. We will do our utmost to minimize the consequences of these changes so that the tour goes as smoothly as possible. Mai Globe Travels cannot be held responsible for any cancellation and / or modifications due to the reasons mentioned above.

2. Cancellation policy

Any cancellation must be communicated to us in writing. We will therefore retain the following fees:
  • For certain special services such as the privatization of a transport or any other type of privatization, the full payment will be kept according to the conditions of our provider.
  • Cancellation more than 30 days before the date of arrival - 10% of the total tour price will not be refunded. Depending on hotel policies, other charges may be added to the amount withheld.
  • Cancellation between 21 and 30 days before the date of arrival - 25% of the price of the trip.
  • Cancellation between 15 and 20 days before the date of arrival - 50% of the price of the trip.
  • No show and cancellation between 1 and 14 days before the date of arrival - 100% of the price of the trip.
During the high season (from December 15th to January 15th):
  • Cancellation beyond 46 days before the arrival date - 10% of the total tour price will not be refunded. Depending on hotel policies, other charges may be added to the amount withheld.
  • Cancellation between 45 and 31 days before the date of arrival - 25% of the total trip.
  • Cancellation between 30 and 21 days before the arrival date - 50% of the total trip.
  • Cancellation between 20 and 14 days before the arrival date - 75% of the total trip.
  • No show and cancellation between 1 and 14 days before the date of arrival - 100% of the price of the trip.

3. Refunds

The refund amount made by Mai Globe Travels will be made by bank transfer within 21 days of the cancellation of the request. All bank charges will be deducted from the total amount to be refunded.

E/ Insurance

Mai Globe Travels Pvt. Ltd has a Tour Operator Liability Insurance with the company Allianz Insurance, insurance policy number PLI / 8762.
The insurance coverage does not include certain activities such as bungee jumping, parachuting, paragliding, skydiving, martial arts, hang-gliding and all other similar activities. Mai Globe Travels cannot be held responsible for any financial loss or any costs related to physical or other injuries (theft, loss, ...). The same applies to fines, penalties, and damages, as well as any act of war, terrorism or sabotage. In addition, Mai Globe Travels cannot be held responsible for claims arising from the use of aircraft, marine vehicles over 10 meters in length, and hovercraft.

Personal Travel Insurance
Mai Globe Travels strongly encourages all travelers to take out repatriation travel insurance and get vaccinated before the trip. The travel agency does not provide insurance coverage for its clients. Clients are responsible for any health-related expenses that may be incurred during the trip. Please send us your emergency contacts before your arrival. For more information on travel-specific insurance policies, we recommend that you contact your insurance company or the following insurance company:

F/ Remarks

Personal belongings are responsibility of each and individual client. Mai Globe Travels will not be responsible for any belongings that are lost or stolen or damaged during the tour or at the hotels.
Mai Globe Travels is not a ticketing agency and is not responsible for airfare for the tour. Mai Globe Travels is not responsible for any tour penalties due to delay in flight arrivals and lost or misplaced luggage. The agency does not cover domestic airfare unless and otherwise stated in the tour itinerary.
All travel documents are not transferable under another name. Included in these documents are vouchers, coupons or tickets.
The check-in time is at 14h and check out at 12h. However, these times may vary depending on the hotels.